Kip Serfozo

The hospitality industry has been forced to develop creative solutions to offset the tight labor market.  As foodservice design and operations consultants, it is vital that we account for the existing and future labor trends in our designs.  How exactly do we do this?  It starts in the very beginning of the design process. A […]

Ghost kitchens were gaining in popularity before the pandemic.  Now they are even more important; in fact, they have leapt from trending to mainstream in the matter of months instead of years.  Many foodservice operations already have access to a ghost kitchen and just about every operator should consider aligning with one.  That is, of […]

What is a foodbot?  In simple terms, it’s a robot that assists foodservice operators to deliver high-quality food and beverage and customer service to guests.  There are kitchen robots that specialize in prep and cooking, and dining room robots that specialize in service aspects.  Sometimes the robots can do both, food prep and serve! This […]

Today, public health is on everyone’s mind.  Recent surveys suggest that the public is very concerned with the quality of their indoor environment.  And they should be.  We spend 90% of our day indoors; the safety of our environment is critical.  Workers and the general public only want to go to buildings that are clean, […]

The North American Association of Foodservice Equipment Manufacturers (NAFEM) recently sponsored its trade show showcasing extraordinary new foodservice equipment solutions.  In conjunction with the show, Foodservice Consultants Society International (FCSI) sponsors a conference which, this year, addressed cutting-edge trends and solutions, reflecting today’s society and environmental awareness.    Lots of new equipment products and innovative ideas […]

Every day we are bombarded by unhealthy food choices. It’s the fine-dining restaurant that serves oversized steaks and it’s the c-store that offers low-cost 32-ounce sodas. It’s the Michelin-star chef who puts too much butter and salt into dishes and it’s the big food companies that advertise cheap processed foods.   Two thirds of Americans are […]